Frequently Asked Questions We understand the process of being admitted into a Skilled Nursing Facility can be confusing and lead to a lot of questions.
Please review our FAQ’s and feel free to give us a call if you have any further questions at: (818) 352-4426.
QWhat is skilled rehab care?
A Also known as post-hospital or post-acute care, it is designed to improve your transition back to the community or to a lower level of care. If you are receiving skilled rehab nursing services, you are no longer in need for acute care, which is typically delivered in a hospital setting and includes the following: around-the-clock physician on site, emergency services, an Intensive Care Unit, and surgery services. However, patients under skilled care services still require a high level of clinical and rehabilitative care in order to see continual progress in their recovery. Our team will be in frequent contact with your doctor as all care at a Skilled Nursing Facility is directed by your physician.
Skilled services include the following:
- Skilled Nursing
- Rehabilitation Services: including Physical Therapy, Occupational Therapy, and Speech Therapy
- Nutrition Management
- Social Services
- Discharge Planning
QHow long will I be in skilled rehab?
A Patients coming to us for short-term rehabilitation are usually discharged home within four to six weeks. However, your recovery is dependent upon many things, including your overall health and prior level of function, and/or the surgery or condition(s) that required your hospitalization. If you should need more time in order to fully recover or see additional benefits, we have intermediate and long-term care services available.
QHow do I qualify for Skilled Rehab or Nursing Care?
AYou will need a physician’s order for Skilled Care; your doctor will determine if you have a need for skilled rehabilitation or nursing. If your have a need and your stay at Oakpark is to be covered by Medicare, you must have been admitted to the hospital as an inpatient for at least three nights within thirty days of your admission into Oakpark.
QIs skilled rehab covered by Medicare?
AWe are a Medicare-certified facility so as long as the patient has met the qualifications to have Medicare cover their stay at a Skilled Nursing Facility, we may bill Medicare for services. If Medicare is your primary payer source, you are given up to 100 daysif medically necessary. If you have Medicare A&B, Medicare will fully cover 20 days of skilled nursing and rehabilitation services, and 80 days of care requiring a copayment (which may be covered privately or by a secondary insurance plan), for a total of 100 days. If you have questions regarding Medicare or insurance plan coverage for skilled services, please contact our Business Office Manager at (818) 352-4426.
QDo I get 100 days of Skilled Care under Medicare only once?
ANo. You can regain another 100 days of your skilled benefit once you have a 60-day “spell of wellness.” This mean that you do not have any hospitalizations for a minimum of 60 days between your last day of skilled care and your next hospitalization. You would also need to have another three-night qualifying stay in a hospital in order to access your skilled benefit. If you have any additional questions regarding Medicare days, please contact our Admissions Department or Business Office at (818) 352-4426.
QAre you a Medicare/MediCaid certified skilled nursing facility?
AYes, we are a 49 bed Medicare/Medicaid fully certified skilled nursing facility.
QDo you accept HMO patients?
A We welcome patients with HMO plans that are contracted with our facility or where a Letter of Agreement (LOA) by the Health Plan may be provided If you have questions regarding our HMO contracts, you may speak to our Admissions Coordinator.
QWhat documents should I bring?
AHospital case management or your doctor will transfer all pertinent medical records to us. Please bring the following documents on the day of your admission: Insurance cards/information, this may include: Medicare, Medicaid, Supplemental, Private, VA, Medicare Part D, Long Term Care Insurances. Medical and Financial Power of Attorney as well as Living Will documents should also be provided to the facility.
QDoes the Department of Health review this skilled nursing facility?
AYes. The Department of Health routinely evaluates Oakpark Healthcare with unannounced visits where all aspects of patient care are reviewed.
QWho does the patient’s laundry?
AOakpark Healthcare Center offers laundry services, however, a family may elect to do a patient’s laundry at home.
QHow much clothing should be provided for each patient?
AIf possible, we ask that our residents have a week’s worth of clothing, including warm sweaters, slippers and a robe. Clothing should be comfortable and easy to change into. Each article of clothing should be labeled with the patient’s name when clothing comes into the facility. Comfortable shoes should also be provided.
QWhat are the visiting hours?
AVisiting hours are from 10:00AM to 8:00PM. Please make arrangements ahead of time with staff if you will be visiting outside of the designated visiting hours.
QIs there a hairdresser available?
AYes. The beauty salon is open every Tuesday and appointments can be arranged with our Social Service Designee. Rates can be obtained from the Social Service Designee or directly through the Beauty Salon.
QHow often does the doctor see the resident?
AA patient’s physician is contacted at the time of their admission for medication orders, dietary requirements, and any other necessary information. The physician is required to see their patient within 3 days of admission into Oakpark and will make monthly visits thereafter. Additionally, a physician will always be available to answer calls made by our nursing staff.
QWho do I contact regarding insurance and billing questions?
AOur Business Office Manager is available to answer your questions or direct you to the appropriate resources to answer any insurance and/or billing questions you may have. Our business office is open during normal business hours— 9AM-5PM, Monday- Friday.
QMay we bring family pets to visit?
AYes. We encourage pet visitation; however, for everyone’s safety, we request all pets visiting our facility be maintained on a leash or in a kennel carrier and supervised at all times. Pursuant to local health ordinances, we request all pets must be properly vaccinated and free of contagion as recommended.
QWho do I see if I have dietary concerns?
AOur dietary supervisor interviews new patients and/or their family members to address any specific dietary concerns they may have. The dietary supervisor is available to discuss patient preferences and needs and works directly with a registered dietician that monitors each patient’s dietary requirements, including weight gain/loss.
QWho will make transportation arrangements for patients who have appointments outside of the facility?
AOur Social Services Designee makes all transportation arrangements for patients requiring transportation.